Setup a Shipping Feed (FTP)


Acenda makes it easy to update orders with tracking numbers.  There are several ways to approach this:

  1. Update the order manually in the Admin Tool > Orders > Fulfill Items button. 
  2. Use the Acenda API's to update orders
  3. Use the ShipStation integration to sync orders
  4. Configure Acenda to process a Shipping Feed via (s)FTP.  See instructions below.

To update orders status as shipped, attach a tracking number, charge the order and send an order confirmation email with the Shipping Feed in Acenda follow the steps below: 

Prerequisite Steps (Outside Acenda)

1. Create a comma delimited file (CSV) with the following REQUIRED columns:

  • Tracking Number: (Required) The tracking number provided by UPS, Fedex, USPS, etc.
  • Order Number: (Required) The Acenda order number
  • Variant.Sku: (Optional) The variant.sku for the item

Note: Your file must contain all three columns; however, you can have blank values in the columns if you do not wish to update the field.

 Click here to download a sample Shipping Feed.

2. Create an FTP location for your files:  

You can purchase an FTP account/location at or other providers. Set the directory permissions be writable by Acenda so that the file name can be renamed after being processed.

Activate Shipping Feed Service in Acenda
1. From the Acenda dashboard click Services
2. Then click Services Library
The Services Library page displays.
3. Scroll down to Acenda Fulfillment Feed and click Add Service
The Service page displays.

4. Enter the Service details:

  • Status: Turn the service on/off
  • Title: A friendly name for your service, eg. Warehouse Shipping Feed
  • Remote File Path: Enter the FTP path for your directory, eg. OR
  • Login Username: The username for your FTP account
  • Login Password: The password for your FTP account
  • File Prefix: the prefix for your Shipping Feed, eg. SHIP-042017-1041.csv.  
    • Note: after Acenda processed your Shipping Feed it will rename the file with the suffix = .processed. 
  • Charge Order: Check this box if you want Acenda to charge the orders in the Shipping Feed
5. Click Save
6. From the Acenda dashboard click Services
7. Then click My Services
The SERVICES page displays.
8. Locate the Fulfillment Feed in the list and click Edit
The Default Actions form displays.
9. Adjust the frequency that Acenda processes your Fulfillment Feed by clicking on the Generate Interval button
10. Click Save
 You can monitor your Fulfillment Feed service in Acenda dashboard > Events




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