Entering a Customer Phone Order
Acenda makes it easy for your Customer Service department to enter a Phone Order saving you valuable time.
To create a new order directly within the Admin Tool follow the steps below:
|1. From the Acenda dashboard click Orders|
|The ORDERS page displays.|
|2. Click New Item|
3. Locate the Customer panel:
|4. Search / Add Products to the order|
5. Adjust the quantity and price for each item.
Note: You can override prices (eg. for special pricing); however this may present a financial risk/exposure for your organization. We recommend adjusting User Permissions to prevent abuse.
|6. Select the Shipping Method|
|7. Enter the Payment Information|
|You can also Save an order for later. This is useful if a customer wants to call back later to complete. Simply click the Save button. Then find the order on the Order list page: Admin > Order and finalize payment.|
|8. Enter a Coupon Code (optional)|
|9. Click Save|
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