Processing a Return
Typically, a customer will visit the Order Status page and select the item(s) to be returned.
Alternatively, customer service can manually create a return within the Order Admin tool.
To update your Return Settings follow the steps below:
From the dashboard click Orders.
The Orders page displays.
Locate a specific order that you want to generate a return for.
Click the Returns tab.
Enter the return details:
- Item: Select the item you wish to return
- Quantity: Select the desired quantity
- Reason: Enter a return for the return (eg. Didn't fit)
- Status: Select the status for the returned item (Pending, Cancelled, Shipped, Returned)
Click Save return.
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