Processing a Return
Acenda has a built-in Returns Tool. Typically, a customer will visit the Order Status page and select the item(s) to be returned.
Alternatively, customer service can manually create a return within the Order Admin tool.
To update your Return Settings follow the steps below:
|1. From the Acenda dashboard click Orders|
|The ORDERS page displays.|
2. Locate a specific order that you want to generate a return for.
Note: An order must first ship before it is eligible for a return.
|3. click the Returns tab|
|4. Click Create a return|
5. Enter the return details:
|6. Click Save return|
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