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Site Settings: Custom Domain Names and DNS Settings

Overview:

The DNS & Caching Settings tab controls the domain(s) that point to your Acenda site.

You are not required to have a domain name (eg. www.mywebstore.com) to set up an Acenda website.  All Acenda sites have a direct URL at http://storename.acenda.com (substitute "storename" with your store's actual storename).

Your Acenda site includes free domain association and SSL certificates, all you need to do is point your DNS to the Name Servers provided.

Note: You need to purchase the domain thru a registrar e.g. GoDaddy or Network Solutions.

To modify your DNS and Caching Settings follow the steps below:

1. From the Acenda dashboard click Settings
2. Then click Site Settings
The SITE SETTINGS page displays.
3. Click the DNS & Caching Tab
The Domain Names page displays.
Associate Domain Name

1. Enter the New Domain name

Note: You must enter the domain without www prefix e.g. mydomain.com.

2. Click Add Domain
 Acenda supports multiple domain name associations. This means that you can point more than one domain at your Acenda site.  Each domain name will display in the browser throughout the consumer experience, including checkout.
After a few moments the Name Servers list displays.
3. Visit your domain registrar (eg. Go Daddy, Network Solutions) and update the Name Servers (DNS) in your domain registrar's account settings. If your domain is in "lock" mode with your registrar then you must unlock it prior to adjusting the DNS.
Update IP Address for New DNS Record
1. Under the DNS & Caching tab locate your new DNS record
2. Click Edit
The DNS ZONE RECORDS page displays.

Note: As you have not yet associated the added DNS entries to Acenda servers you will see a warning message at the top of the screen.

3. Click the Click here to update them hyperlink
Note: Please allow between 24 - 48 hours for DNS changes to take effect. Typically, most changes take effect within 3 hours
Troubleshooting

If you don't see any records in the DNS Zone Records form, then manually add a record:

  • Enter Name: Your domain name (eg. google.com)
  • Enter IP Address: 127.0.0.1.  

Acenda will automatically update the IP address with a valid one.

Next, select the primary domain name that you wish to use for your store from the Main URL dropdown.
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