Site Settings: Customize Amazon Simple Email Service (SES)


By default, transaction emails (eg. the order confirmation email) are sent using Acenda's SMTP server.  To improve deliverability and to better personalize your site experience, we recommend signing up for Amazon SES

Amazon Simple Email Service (Amazon SES) is a cost-effective outbound-only email-sending service built on the reliable and scalable infrastructure that has developed to serve its own customer base.

To enable Amazon SES integration follow the steps below:

Create Amazon SES Account
1. Create an Amazon SES account
2. Verify the email address 
  • Amazon AWS > SES > Identity Management > Email Addresses

3. Request that your Amazon SES account be moved out of Sandbox mode.

  •  Amazon AWS > SES > Email Sending > Sending Statistics 
  • Click Request a Sending Limit Increase
4. Within your Amazon AWS account go to Security Credential Access at:
5. Click Continue to Security Credentials
6. Click + Access Keys (Access Key ID and Secret Access Key)
7. Click Create New Access Key
8.Click the Show Access Key link
9. Copy the values for Access Key ID and Secret Access Key
Note: You will paste these values into Acenda settings fields in the next step.
Apply Amazon SES Settings
1. From the Acenda dashboard click Settings
2. Then click Site Settings
The SITE SETTINGS page displays.
3. Click the Emails Tab
The Mail Settings page displays. Amazon SES is the first set of options shown.

4. Update the Amazon SES options:

  • Enable: Toggle on/off switch for Amazon SES
  • Access Key: Copy/Paste the value Access Key ID from your Amazon SES account
  • Access Secret: Copy/Paste the value Secret Access Key from your Amazon SES account
  • Access Hostname: You can locate this from within your Amazon AWS account at: Amazon AWS > SES > Email Sending > SMTP Settings. The Server Name value will identify the host you're approved to send from: US West 1, US West 2, or US East 1
5. Click Save
Update Acenda Account Email
1. From the Acenda dashboard click Settings
2. Then click Site Settings
The SITE SETTINGS page displays.
3. Click the Notifications Tab
The Notifications page displays. Customer Email Notifications is the first set of options shown.
4. Enter the Account Email address that you verified with Amazon SES
5. Click Save
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